We’ve extended your time to make returns during the holiday shopping season.
Items purchased between November 21 and December 23, are eligible to be returned for a refund until January 6. Our standard 3-day return policy applies to items purchased on or after December 24.

Returns are eligible for a refund within 14 days of delivery. Returned items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, security ribbon and packaging. Returns that do not meet this policy will not be accepted and will be sent back to you.

International returns are excluded from our extended holiday return policy.

To make sure all of our customers have the best shopping experience, we may restrict or refuse future transactions if we identify an unreasonable return pattern.

ONLINE RETURNS

Start your return online. Box up your items, apply the label provided, and ship them back to us. You’ll get an email when your items have been received and your refund has been processed. Please allow 3-5 days for your refund to be initiated.

EUFORJA wants you to be completely satisfied with your purchase. However, in the event that you need to return your unworn items, you can ship it back to us in the original packaging for a refund.

All orders shipped outside the continental United States are final sale, non-returnable and non-refundable.

Please note our return policy:

• All returns must be requested within 3 days from the date of delivery for a refund to your original form of payment.
• All returns must be shipped within 10 days of the return request.
• Only purchases made online can be returned online.
• Once a form of refund is selected, it cannot be changed.
• We will not accept merchandise that has been worn, altered, dirty, or washed.
• Merchandise must have all tags attached and the security ribbon.
• All items should be returned in their original packaging.
• Shipping charges are not refundable.
• Online purchases cannot be return in-store.
• Upon receipt of returned goods, EUFORJA reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• Please note that an excessive number of returns in a twelve-month period may cause us to reject future orders from you.

FREQUENT RETURNS

EUFORJA prides itself in selling high quality products that go through a very thorough inspection process before they ship to their new home, as well as providing adequate product and sizing information to guide our customers to their best fit for each style.

As a result, if we see a higher than normal return rate on your account, we may contact you via email to inquire further on your returns. Once we can gain a better understanding on why many of your purchases are not working for you, we will be able to manually process return requests for your account, or deny any returns coming from your account. If you have any concerns about the fit or quality of our items, please reach out to our customer service prior to purchasing.

If your return arrives at our facility in a damaged, dirty, altered, or worn state, we will inquire with you via email to better understand if the item was received in this state in its original packaging. EUFORJA reserves the right to deny a return if it has visible signs of wear and tear the tags have been removed from the item or security ribbon has been cut. If you receive your purchase in a damaged or concerning state, please reach out to customer service with photos so that we can process your return or exchange.

Yes, we offer refunds and exchanges within 3 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags, security ribbon and packaging intact.

We cannot accommodate exchanges. Please request to return the item that did not work and place a new order for the new item you would like to receive

Please contact our customer support at info@euforja.com. Refunds will be processed to the original payment method within 3-5 of days days of receiving the returned item.

No, you cannot change your form of refund. Please review your return request before submitting as this cannot be changed.

You will receive an email when your return has been received and processed in the warehouse. We suggest keeping your tracking information so you can track the progress of your return.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow up to 14 business days for the refund to reflect in your account.

No. We cannot return, exchange or refund items that were not purchased through Euforja.com.